Chatbot use cases: 25 real-life examples

But how do you make sure that each customer that comes into your restaurant leaves a review? How much time does it take your personnel to manage reservations and take orders? It takes a long time to take, process, and finish an order using various online meal ordering apps with which you may have collaborated. We did this with a light touch from the team that was just content or specific questions that we needed to understand and to make sure that the language used was correct to the sketch brand.

School will indeed change, as it has been doing for the past two thousand years. It’s just that progress is a linear, not Boolean, function, and things largely progress when and where journalists aren’t looking. Right now, an awful lot of middle-aged people seem to be overexcited by a computer game, restaurant chatbot playing Twenty Questions with Microsoft’s Clippy. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. It also uses this system to serve customers and eliminate congestion while improving safety and easing the burden on employees.

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A Salon’s chatbot can offer the customers a coupon when they schedule an appointment in Google listing or on their website. It allows you to focus on the service while chatbot takes care of the appointment scheduling. When customers find you on Google, they want to schedule an appointment. If you have a Chatbot available right at the Google listing, you already have their business. Have your chatbot schedule the appointments, send reminders and offer discounts. Our Chatbots are powered by AI, which means they can talk to your customers like a human, answer variety of questions and even tell a joke if they want them to.

Almost any website builder and e-commerce platform will allow you to do this. The Department for Business Energy and Industrial Strategy is to invest in 38 business-led projects to accelerate their robotics and AI technologies. A tech start-up that provides room-by-room energy management solutions for commercial buildings has raised close to £1 million in its second seed funding… Workforce also lets you automatically schedule shifts according to qualifications, licences, and certifications, ensuring staff never work shifts they aren’t qualified for.

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This also means restaurant operators will only have a small 15% window to ensure their technology is all-singing, all-dancing – and now, all-chatting. Another benefit of integrating your restaurant’s website with a chatbot is that you can offer customer service 24/7, without asking employees to work overtime. As well as improving life for your employees, this always-on customer service approach reduces the amount of time a customer is left waiting, improving the overall experience for them, too. Our custom-built chatbots and chat marketing strategies make it easy for patrons to complete reservations on platforms they’re already using and enable restaurants to acquire new customers as well as retain them. Chatbots simplify the process of obtaining reviews and feedback by automatically notifying customers to leave feedback or reviews on your social media channels and website. They can request consent from customers to send them discounts, special offers, and event notifications in the future.

MVMT, a fashion-brand that develops watches and sunglasses and especially targets millennials, uses this strategy to great effect with their chatbot use case. Here’s an example of the National Geographic chatbot use case engaging visitors through a quiz and getting them interested in their Almanac eBook, which they give participants at a 10% discount. AmTrak, a railroad service in U.S.A and Canada, has used this chatbot use case. Customers can simply enter their product’s shipping ID there and get a status update. Customers have to go through their email to find the shipping number of the product they bought, then go to the company’s website from where they bought the product.

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Contests, quizzes, and giveaways that promise discounts tend to have a high chance of going viral and help businesses gain new loyal customers very effectively and smoothly. As the conversation continues, the visitor gets a genuine request for their email. If they are interested in the business’ services, the visitor will give their email to the chatbot, which will then be added to the business’ mailing list. Any company wishing to simplify its product/service pricing can employ the chatbot use case for this very purpose on their pricing page as well. Using their chatbot, they first ask their visitors what they would like to do. If someone selects the option ‘just checking out the content’, it asks what topics you’re interested in.

This chatbot by Vainu can answer visitor questions, familiarize them with available products and services, and eventually get their email address. And because the chatbot is conversational and can engage visitors 24/7 automatically, this website can generate leads around the clock. Businesses that do not want to use a form can deploy a chatbot on their website and engage customers with rich conversations. Visitors can quickly make choices by simply selecting the option most relevant to them. Many companies today invest a lot in sales teams to find and convert leads. Their goal is to contact cold prospects and get them interested in the company’s products and services.

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Sometimes, the only thing standing between you and a sale is a customer’s inability to perform a simple action themselves in order to find what they want and make a buying decision. Birbal is inspired by Raja Birbal, one of the advisors of the great Mughal King Akbar. Known for his wit, humor, and for being the “brain” of the Mughal court, he has been a source for numerous folk stories where he impressed the Emperor with his intelligent answers.

This new version of the chatbot can post images and videos right into the feed, moving on from a purely text-based interaction. You will soon also be able to generate images right from the chat feed, through an integration with Microsoft’s Bing Image https://www.metadialog.com/ Creator. Rather than download food apps that have more chances of experiencing unexpected technical glitches, WhatsApp Messenger is as flexible as a one-stop cafeteria to place a meal order via the handheld Lulu chatbot cafeteria network.